Job Title: Branch Manager
Functional Expertise:
Job type: Permanent
Location:
Maun, Botswana
Industry:
Pest Control, Hygiene, and Cleaning Services
Company Overview:
Freedom 77 Recruitment is seeking candidates to work in the pest control, hygiene, and cleaning services industry. We specialize in connecting skilled professionals with exceptional opportunities, ensuring confidentiality for all parties involved.
Job Summary:
We are seeking an experienced and results-driven Branch Manager to oversee operations at the Maun branch. The successful candidate will be responsible for managing daily operations, driving business growth, and ensuring the highest standards of customer service and satisfaction.
Key Responsibilities:
- Team Leadership: Supervise branch staff and coordinate with managers across locations to implement schedules and procedures.
- Service Delivery Management: Ensure timely completion of services and deliveries while addressing any service shortfalls.
- Staff Communication: Host monthly team meetings to address challenges and opportunities, maintaining a record of action points.
- Scheduling Oversight: Manage job-card scheduling and ensure readiness of stock and equipment for weekend operations.
- Hands-on Support: Provide direct support to the team to ensure timely and high-quality service completion.
- Client Interaction: Conduct site walk-throughs for new contracts and ensure quality checks for all client services.
- Compliance & Safety: Enforce safety policies, provide regular training, and report any incidents promptly.
- Client Relationship Management: Regularly engage with high-value clients to ensure service excellence and strong relationships.
- Data & System Management: Utilize management tools to monitor service delivery, track stock, and maintain accurate records.
- Vehicle & Equipment Management: Ensure proper maintenance of company vehicles and equipment, and enforce driving regulations.
- Issue Resolution: Perform risk assessments and root cause analyses to resolve operational issues and drive improvement.
Required Qualifications:
- 8+ years of experience in the pest control industry.
- Certification in Structural Pest Control (NQF4) and Field Pest Biology (Food Safety and HACCP, NQF5).
- Certified fumigator.
- Experience in training and mentoring service professionals.
- Proficiency in pest control methodologies and Integrated Pest Management (IPM) systems.
- Knowledge of local chemical regulations and pest control operations.
- Strong leadership and team management skills.
- Excellent customer service and relationship management skills.
- Business acumen, including budgeting, financial management, and sales forecasting.
- Proficiency in MS Word, Excel, Outlook, and scheduling/reporting tools.
- Valid driver’s license (minimum 5 years, clean record).
Preferred Qualifications:
- Sales and management experience.
- Familiarity with QuickBooks or similar software.
- Willingness to work evenings or weekends as needed.
Skills:
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational and problem-solving abilities.
- Ability to motivate and manage diverse teams effectively.
Benefits:
- Competitive compensation.
- Opportunities for career advancement.
- Supportive work environment and ongoing training.
Application Deadline:7th March 2025
How to Apply:
Submit your CV and cover letter through our website. Use “Branch Manager – Maun” as the subject line for prompt consideration.
Contact Information:
Disclaimer:
Applying for this job does not guarantee placement nor does it guarantee placement of the specific job post applied for.
Note:
This job position has previously been requested in the job market.
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