F77 REF NO J566
Job Title: Client Support Specialist (2 Openings)
Industry: Finance
Functional Expertise:
Job Type: Permanent
Location: Gaborone, Botswana
Company Overview:
Freedom 77 Recruitment is currently looking for qualified individuals to join a reputable financial institution. Our commitment to confidentiality ensures that we match top talent with the right career opportunities while maintaining our clients' privacy.
Role Overview:
The Client Support Specialist will assist Relationship Managers in delivering high-quality, client-centered solutions aimed at maximizing revenue, mitigating risk, and enhancing client satisfaction and retention.
Key Responsibilities:
- Provide superior client service by processing requests and instructions efficiently and accurately.
- Coordinate with internal teams to ensure timely execution of client-related transactions and inquiries.
- Stay informed about the bank’s products, services, and industry trends to offer valuable insights to clients.
- Maintain well-organized records of customer interactions, credit files, and communications.
- Review and assess client applications for financial products and credit facilities.
- Identify opportunities to upsell and cross-sell relevant banking solutions to existing clients.
- Act on client instructions and relay decisions made by approving authorities promptly and clearly.
- Ensure compliance with anti-money laundering (AML) and regulatory guidelines.
- Address and resolve customer concerns and inquiries with a focus on providing timely resolutions.
Required Qualifications:
- A Bachelor's degree in Finance, Banking, Business Administration, or a related discipline.
- A minimum of 3 years’ experience in a corporate banking setting.
- In-depth knowledge of Botswana’s financial and business environment.
Core Competencies:
- Strong decision-making and problem-solving abilities.
- Excellent communication and persuasion skills.
- Effective organizational and time management capabilities.
- Analytical mindset with a keen eye for detail.
Application Deadline: Not Specified
How to Apply:
Interested applicants should visit our website to register or log in and submit their CV and cover letter. To enhance your application, we recommend using our CV template available in the "JOBS" section of our website.
Contact Information:
Important Notice:
Applying for this role does not guarantee placement or consideration for the specific position listed.
Additional Information:
This position has been advertised before. If you are interested, please ensure you apply via our website. We will keep you informed about similar opportunities that align with your qualifications and experience.
Disclaimer:
Applying for this job does not guarantee placement nor does it guarantee placement of the specific job post applied for.
Note:
This job position has previously been requested in the job market.
Please log in/register via our website and apply for this job if interested.
We will keep you posted if there are any current openings similar to it or suitable for your skill set