F77 Botswana 180C

Job Title: Account Executive - Gaborone, Botswana
Position: Account Executive

Location: Gaborone, Botswana
Employment Type: Full-Time
Industry: Financial Services
Salary Guide: N/A
Positions Available: 2

Job Description:
We are seeking dynamic and client-focused Account Executives to join our Stakeholder Management & Business Development team. The Account Executive will play a pivotal role in building and maintaining relationships with members and corporate clients, ensuring high levels of satisfaction and engagement. The ideal candidates will have strong customer relationship management skills, a proactive communication style, and the ability to contribute meaningfully to client retention strategies and service excellence.

Key Responsibilities:

• Build and maintain strong relationships with Fund members, including employee representatives at corporate clients.
• Ensure superior customer satisfaction by delivering proactive service, resolving queries efficiently, and creating a positive client experience.
• Develop and implement client retention strategies including personalized engagement and consistent communication.
• In some cases, manage and maintain membership data, ensuring the accuracy, confidentiality, and integrity of information.
• Generate and deliver regular reports on member retention, satisfaction levels, service metrics, and trends.
• Provide member insights and feedback that inform product and benefit reviews, and contribute to service improvement strategies.
• Support marketing and sales campaigns that enhance the visibility and value proposition of member services.

Required Qualifications:

• Bachelor’s degree in Marketing, Communications, Public Relations, Business Administration, or a related field.

Relevant Experience:

• Minimum of three (3) years of post-qualification experience in customer service, sales, or marketing.
• Experience in call center operations and social media management is highly desirable.
• Background in healthcare, medical aid, or employee benefits administration will be an added advantage.

Skills & Competencies:

• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication abilities.
• Proficient in Microsoft Office and customer management tools.
• Customer-centric mindset with strong problem-solving and analytical capabilities.
• Organized, detail-oriented, and able to manage multiple priorities efficiently.
• Knowledge of modern digital media platforms and communication tools.
• Ability to thrive in a high-pressure, target-driven environment.
• Strong sense of initiative, accountability, and service excellence.

Application Deadline: This job is open for applications until further notice.

How to Apply:

We only accept applications done via our online Job Portal.

IMPORTANT NOTE:

Applications done via email will automatically be rejected.

We only accept applications done via our online Job Portal.

Simply Upload your Cover Letter and CV on our Job Portal.

No need to upload Certifications or References. (we will request them at a later stage before you attend the interview)

Contact Information:

• Website: www.freedom77.org
• Email: info@freedom77.org
• We only accept applications done via our online Job Portal.

Disclaimer:

Applying for this job does not guarantee placement nor does it guarantee placement of the specific job post applied for.

This job position has previously been requested in the job market.

Please log in/register via our website and apply for this job if interested.

We will keep you posted if you are successful to be invited for an initial interview.